pivip Privacy Policy — Your Information Is Protected

1. Introduction & Scope

This privacy policy applies to information collected when you use pivip's website and services. pivip operates a trusted online betting and casino platform for Bangladeshi players. By using our website or creating an account, you agree to the terms of this policy.

pivip takes your privacy seriously, and we believe it is our fundamental responsibility to keep every player's information secure. In this policy, we explain in detail what information is collected, why it is collected, how it is used, and with whom it may be shared on a limited basis.

This policy was last reviewed and updated in 2026. We may update this policy from time to time, and you will be notified of any significant changes.

2. What Information We Collect

pivip collects different types of information for various purposes. This information falls into two main categories:

2.1 Information You Provide Directly

When you register on our platform or use any of our services, you directly provide the following information:

Full name and date of birth (for age verification — services are available to persons aged 21 and above only)
Email address and mobile number
Residential address
Identity verification documents (national ID card or passport details)
Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
Records of communication with the support team

2.2 Automatically Collected Information

When you browse our website, certain technical information is collected automatically:

IP address and geographic location (approximate)
Browser and device type and operating system
Pages visited on the website and session duration
Data obtained from cookies and similar tracking technologies
Gameplay history and betting activity logs

3. Purpose of Using Information

pivip uses collected information only for specific and lawful purposes. We never use your information for irrelevant or unnecessary tasks.

Account Management: Completing your registration process, verifying your identity, and keeping your account secure.
Service Delivery: Running games, betting, deposit and withdrawal services without interruption.
Financial Transactions: Safely processing all payments, including a minimum deposit of ৳100 and a minimum withdrawal of ৳500.
Customer Support: Resolving your questions and issues through 24/7 live chat and email.
Security & Safety: Preventing fraud, money laundering, and other unlawful activity.
Responsible Gaming: Monitoring players' gaming behaviour and providing assistance where needed.
Age Verification: Ensuring that only persons aged 21 or above are using the services.
Technical Improvement: Enhancing website performance and user experience.
Legal Obligations: Complying with applicable laws and regulations.

4. Data Storage & Security

pivip follows the highest industry standards in protecting your information. Our security framework consists of the following components:

Technical Security Measures

SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is encrypted.
Servers are protected by advanced firewalls and anti-malware systems.
Passwords and sensitive data are stored using strong hashing algorithms.
Regular security audits and vulnerability assessments are conducted.

Administrative Security Measures

Only authorised staff are granted access to personal information on a need-to-know basis.
All staff are bound by strict confidentiality agreements.
Regular training on data protection is provided.

Data Retention Period

Your information is retained only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

5. Sharing Information with Third Parties

pivip does not sell, rent, or provide your personal information to any third party for marketing purposes. However, to operate our services, information may be shared on a limited basis in the following cases:

Payment Processors: Information necessary to process bKash, Nagad, Rocket, Upay and bank transfer transactions is shared with the relevant payment providers. This information is used solely to complete the specific transaction.
Technology Partners: Technology service providers required to operate our platform may have access to limited information within their scope of work. They are contractually bound to comply with our privacy standards.
Game Providers: Game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive the minimum information necessary to operate gameplay.
Legal Authorities: Information may be provided in accordance with the applicable legal framework in response to legal obligations, court orders, or government requests.
Fraud Prevention: Necessary information may be shared with anti-fraud and identity verification service providers.

In all the above cases, information shared with third parties is always kept to the minimum necessary, and appropriate agreements and security measures are ensured in each case.

6. Cookies & Tracking Technologies

The pivip website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve website functionality.

Types of Cookies We Use

Essential Cookies: These are necessary for the basic operation of the website. They are used for maintaining login sessions, keeping security features active, and similar functions. These cookies cannot be disabled.
Functionality Cookies: Used to remember your preferences (language, theme, etc.) and to provide a personalised experience.
Analytics Cookies: Used to collect website usage statistics that help improve our services. This information is generally statistical and non-personally identifiable.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some important features of the website to stop working.

7. Your Data Rights

We believe you should have full control over your own information. You have the following rights with pivip:

Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Correction: If any of your information is incorrect, you can request that it be corrected.
Deletion: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Objection to Processing: You have the right to object to the processing of your information in certain cases.
Data Portability: We can provide your information in a structured and commonly used format.
Withdrawal of Marketing Consent: You can withdraw your consent to promotional communications at any time.

To exercise any of the above rights, please contact the pivip support team. We will respond to your request as promptly as possible.

8. Protection of Minors

pivip's services are for adults aged 21 and above only. We do not knowingly collect any information from minors.

Age verification is a mandatory step in the registration process. If it is established to our knowledge that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If parents believe their child has provided information inappropriately, please notify our support team immediately.

9. Data Transfer & Cross-Border Processing

In operating our platform, your information may be processed or stored internationally. Where your information is transferred outside Bangladesh, we ensure that:

The receiving party applies equivalent or higher protection standards to those in this policy.
Appropriate contractual safeguards are in place.
The transfer is limited solely to the purposes described in this policy.

pivip is always committed to ensuring the protection of your information wherever in the world it is held.

10. Policy Changes & Notification

We may update this privacy policy from time to time. Changes to this policy may arise due to service improvements, adoption of new technologies, legal changes, or regulatory requirements.

For any significant changes, we will notify you in the following ways:

A notification will be sent to your registered email address.
A clear notice will be displayed on the main page of the website.
The date of the most recent update will be stated on this page.

If you continue using our services after a change has been made, you will be considered to have given your consent to the new policy. We recommend that you review this page regularly.

11. Contact for Privacy Matters

If you have any questions, concerns, or requests regarding the exercise of your rights under this privacy policy, please do not hesitate to contact us. The pivip support team provides assistance in Bengali 24 hours a day, 7 days a week.

After receiving a privacy-related request, our team will respond as quickly as possible. Ensuring the protection of your information is our top priority.

pivip's Privacy Policy