Answers to all your questions about pivip

pivip currently supports bKash, Nagad, Rocket, Upay and bank transfer — five deposit methods. For bank transfers, major commercial banks such as Dutch Bangla Bank, BRAC Bank, and Islami Bank are supported. All methods are secure and processed quickly.

The minimum deposit at pivip is ৳100 — and this applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, you can start with just ৳100. It is a good opportunity to start small and build up your experience gradually.

Sometimes a deposit may take a little time to confirm due to network delays. First, check the transaction confirmation message from your mobile banking app or bank. If the funds still do not appear in pivip 15 minutes after a successful transaction, contact us via live chat or at [email protected] with your transaction ID.

pivip does not charge any deposit fee. However, your payment service provider (such as bKash or Nagad) may deduct a small charge depending on the transaction type — that is entirely in line with their own policy. It is a good idea to check the fee information in your mobile banking app before making a deposit.

The minimum withdrawal amount at pivip is ৳500. After a withdrawal request is approved, funds typically arrive in your mobile wallet or bank account within 1 hour. Keeping your account details filled in correctly is important for fast withdrawals.

Yes! pivip offers a 150% welcome bonus on your first deposit, up to a maximum of ৳8,000. For example: deposit ৳1,000 and you will receive a ৳1,500 bonus, bringing your total balance to ৳2,500. Before using this bonus, a 15x wagering requirement on the bonus amount must be completed.

Create a strong password that includes lowercase and uppercase letters, numbers, and special characters (such as @, #, !). Usernames should generally be between 6 and 20 characters and cannot contain spaces. Avoid using a password you already use on another site, and changing your password regularly is good for security.

Logging in from a new device is completely possible. For security reasons, a verification step may appear the first time you log in from a new device — usually a code is sent to your registered email or phone number. This is to keep your account secure. If you have trouble receiving the code, get help via live chat.

No. Each person may only hold one pivip account. If multiple accounts are found under the same person's name, both accounts may be suspended and any accumulated bonuses will be cancelled. This rule is strictly enforced to ensure a fair and safe environment.

On the pivip login page, select the "Forgot password" option and enter the email address or phone number you provided during registration. A password reset link or code will be sent there. Follow the instructions to set a new password. If you have trouble with the process, contact us directly via live chat or at [email protected].

General details such as your display name or preferences can be changed from account settings. However, changing your registered phone number, email, or identity-related information may require identity verification — in that case, submit a request at [email protected] or via live chat. This is an important step for account security.

In a live dealer game, a real dealer runs the game in front of a camera from a studio or casino. Players can watch and participate in real time via live video streaming on their own device's screen. Card dealing, spinning the roulette wheel — everything happens in real time, and bets are placed online. It brings the feel of a real casino to you at home.

Teen Patti is a three-card game where both the player and dealer are dealt three cards each, and the highest-value hand wins. Andar Bahar is even simpler — one card is placed in the middle and you bet on whether the next card of the same value will land on "Andar" (left side) or "Bahar" (right side). Both games are very popular among South Asian players.

In live roulette, a circular wheel has numbered pockets from 0 to 36. The dealer spins a small ball on the wheel and wherever the ball lands is the result. You can place bets on a specific number, colour (red or black), odd/even, or a range of numbers. The more specific the bet, the lower the chance of winning but the higher the payout.

pivip's live dealer tables have separate tables for players with different budgets. A wide range from low stakes to high stakes is covered, so new players can start with smaller amounts and experienced players can choose a table to their liking. The minimum and maximum bet amounts are shown on screen before each game starts.

Baccarat is a card game where, between two sides — "Player" and "Banker" — whichever hand's total value is closest to 9 wins. You do not play the cards yourself — you simply bet on which side will win or whether it will be a draw. Because the rules are straightforward, it is quite suitable for beginners, and pivip's live Baccarat tables are always open.

Yes, because live dealer games rely on video streaming, a stable internet connection is required. A weak connection may cause the video to stutter or delay bet confirmation. For the best experience, use Wi-Fi or a strong mobile data connection. If the connection drops mid-game, any bets in progress remain safe.

pivip's VIP program has a total of three tiers: Bronze, Silver, and Gold. The weekly cashback benefit differs at each tier — Bronze offers up to 0.4%, Silver up to 0.8%, and Gold up to 1.2% weekly cashback. The more active you are, the greater the benefits.

Weekly cashback is a benefit where you get back a set portion based on your betting activity throughout the week. The rate is determined by your VIP tier and is calculated at the end of each week and added to your account. Cashback goes directly into your balance — no separate conditions need to be met to use it.

To move from Bronze to Silver and from Silver to Gold, you need to stay consistently active and keep up your betting activity. The more you play and the more regularly you stay active, the faster you will reach the next tier. You can view your current progress from the VIP section of your account.

In addition to up to 1.2% weekly cashback, Gold VIP members may receive priority access to special promotions, faster withdrawal processing, and the service of a dedicated VIP account manager. Gold members are notified in advance about upcoming offers and events, making this tier a genuinely premium experience.

Staying active within a set period is necessary to maintain your VIP tier. If you remain inactive for an extended time, your tier may be reviewed. Keep your earned tier and progress to the next one by playing regularly and staying active. You can ask about the detailed rules via live chat.

New members naturally begin their journey at the Bronze tier. Even at Bronze tier there are multiple benefits including weekly cashback. Through regular play it is possible to reach Silver and then Gold fairly quickly. The more time you spend at pivip, the more opportunity you will have to enjoy the VIP program's benefits.